Refund policy

Return, Refund and Exchange Policy

All sales are final. We replace or refund only items that arrive damaged, defective, expired, wrong or missing, reported within 48 hours of delivery with an unboxing video.

• No returns for: change of mind, mistaken orders, opened or used items, missing original packaging, sale, bundle, gift, sample and mini items, minor box dents, or products that did not suit your skin.
• Claims: Send your order number and one continuous unboxing video showing the sealed parcel, shipping label and contents within 48 hours. No video or a late claim means no claim.
• Approval: We reply within 3 working days. Do not send anything back without approval. Unapproved returns are rejected at your cost.
• Remedy: Replacement first. If the item is out of stock, store credit or a refund of the amount actually paid.
• Inspection: Returned items that show use or tampering, or do not match the claim, are rejected and sent back at your cost.
• Refunds: Paid 7 to 10 working days after inspection, by bank transfer or mobile wallet in the customer's name. Never in cash. Shipping is refunded only when the error is ours.
• Exchanges: Not offered, except as the replacement for an approved claim.
• Cancellations: Free before dispatch. After dispatch the order is final.